Firstsource Off Campus Drive hiring Freshers as a position of Associate Support Engineer for the Chennai Office location. The BE/B.Tech or BCA/BSC graduates looking for technical support role can apply for the drive. The interested and eligible graduates register on the Firstsource jobs portal on the link the description.
About Company:
Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Firstsource Off Campus Drive 2021 Overview:
Job Title: Associate Support Engineer
Job Location: Chennai, Tamil Nadu
Salary: As per Industry Standard
Experience: Freshers/0-1 Year
Degree Required: BE/B.Tech/BCA/BSC/MCA or Related
Job Description
- Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
- Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
- Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
- Manage service request escalations according to service level objectives and agreements.
- Monitoring tool administration
- Provide feedback to product and development teams to improve usability and functionality of client applications.
Qualifications
- Fresher’s or 1 year of application support or help desk experience.
- Windows and Unix OS proficiency (required)
- Basic TCP/IP troubleshooting knowledge
- Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
- RDBMS (SQL, Oracle) (preferred)
- 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
- Preferred certifications include A+, Net+, MC
The interested and eligible candidates register on the following Firstsource off campus drive application link.
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Firstsource Off Campus Apply Link: Click Here