Wipro Hiring 2024 : a global leader in digital transformation, is on the lookout for bright and passionate System Engineers to join its vibrant teams in Pune, Hyderabad, and Bangalore. If you’re a tech whiz who thrives in fast-paced environments and loves tackling complex challenges, then this might be your dream job.
About Wipro Hiring Overview:-
Job Title: System Engineer
Job Location: Hyderabad, Bangalore, Pune
Job Type: Full Time
Salary: As Per Industry Standard
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Experience ; Entry Level
Qualification :
Batch : Any
Job Description :
Design / Implementation / Support of Solarwinds suite of tools for medium to complex environments
???Act as a subject matter expert of SolarWinds and have a solid understanding of design, troubleshooting and configuration.
???Perform configuration, tuning, and troubleshooting SolarWinds and related network management system tools.
???Maintain documentation of configured metrics and configurations
???Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs
???Able to install, configure and administer SolarWinds components to include Network Performance Monitor (NPM), NCM(network Configuration Manager) and NTA (Network Traffic Analyzer )
???Should have an expertise in Solarwinds tool implementation, migration and administration on (NPM,NCM,NTA,WPM,VNQM SAAS Product
???Provide expertise to define, monitor, and report on SLAs
???Provide expertise to detect and verify performance issues and determine the scope of the performance issue
Do
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer?s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply
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