Citi off campus drive 2024 : Citi is searching for talented graduates (0-3 years of experience) to join their Off-Campus Hiring program as Operations Support Specialists! This role is ideal for individuals with strong analytical and problem-solving skills who thrive in fast-paced environments.
Citi Off Campus Hiring 2024 Overview:-
Job Title: Operations Support Specialist
Job Location: Pune
Salary: Best in Industry
Experience: Freshers / 0-3 Years
Education : Any Graduate
Job Description:
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer’s needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
Preferences:
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented
Preferred personal attributes:
- Highly motivated & self-driven
- Result orientated
- Customer orientated
- Analytical thinking
How To Apply:
The interested and eligible candidates can apply to the Citi Off Campus Drive as early as possible
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Citi Off Campus Drive Apply Link: Click Here