Wipro Hiring 2024 : a global leader hiring bright and passionate System Engineers to join its vibrant teams in Bangalore. If you’re a tech whiz who thrives in fast-paced environments and loves tackling complex challenges, then this might be your dream job.
About Wipro Hiring Overview:-
Job Title: System Engineer
Job Location: Bangalore
Job Type: Full Time
Salary: As Per Industry Standard
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Experience ; Entry Level
Qualification :
Batch : Any
Job Description :
Do
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer?s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply
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