CGI Off Campus Drive 2026 : CGI Hiring for the position of BE/B.Tech, BSC, BCA Computer Science or related IT Freshers for the role of Service Desk/ Infrastructure Domain.
CGI Off Campus Drive 2026 Overview:
Job Title: Service Desk Technician L1 Support – Fresher
Job Location: Bangalore / Pune
Experience: Freshers
Salary: As Per Industry Standard
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Eligibility: BE/B.Tech/BSC/BCA
Batch: 2025/2024/2023
CGI Job Description:
We are hiring energetic and customer-focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.
Key Responsibilities
- Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
- Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
- Perform password resets, account unlocks, and user access support.
- Log and track incidents in the ticketing system and ensure timely closure as per SLA.
- Escalate unresolved issues to L2/L3 teams.
- Document resolutions and maintain knowledge base updates.
- Deliver excellent customer service and communicate solutions clearly.
Required Skills
- Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
- Basic knowledge of Windows troubleshooting, system configuration, and common IT tools. Strong communication skills (verbal & written). Good problem-solving and analytical abilities. Ability to work in a fast-paced, customer-centric environment.
- Willingness to work in 24/7 rotational shifts.
- Immediate joiners preferred.
- Training & certification opportunities (ITIL, MS365, ServiceNow basics).
- Health insurance and additional corporate benefits.
- Growth opportunities within IT Support & Infrastructure teams.
Eligibility Criteria:
B.Sc. Computer Science / BCA / BTECH – 2023, 2024 or 2025 passed outs.
Minimum 60% academic score throughout (10th, 12th & UG).
No active backlogs.
Strong academic performance and willingness to learn.
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How To Apply:
The interested and eligible graduates register for the same on the following link.
CGI Freshers Apply Link: Click Here
