Atlassian Hiring 2024: Are you passionate about Software Support role and looking for an exciting career opportunity in Bangalore? Look no further! Atlassian, a leading technology company, is currently hiring entry-level Associate Support engineers for their Bangalore office.
Atlassian Hiring Details :
Company Name : Atlassian
Website : www.atlassian.com
Role – Associate Support Engineer
Location : Bangalore
Experience : 1-3 Years
Qualification : Computer Science/IT or Related Degree BE/B.Tech/M.Tech/BSC/MSC etc
Last Date : ASAP
Job Description
The Associate Support Engineer (Cloud EMEA) isn’t just an ordinary Support role. As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
Responsibilities
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
- Ensure that customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
- Work in a 12:30 PM to 9:30 PM IST shift
Qualifications
- Overall 1+ years of customer or support facing industry experience
- Have an understanding of Operating Systems, Database, Networking Concepts and Cloud Computing
- Knowledge of SQL, Networking, Linux, Java Web Servers or knowledge in Cloud technologies will be an added advantage
- We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
- Fluent written and verbal communication skills in English.
How To Apply For Atlassian :
To learn more about this opportunity and apply, please visit the Atlassian careers page or reach out to their recruitment team. Good luck with your application!
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