HCLTech is Hiring Fresher as well experienced Grads for the role of IT Analyst – for the Bangalore office location. The freshers of 2024/2023/2022/2021 or Any can apply for the role.
HCLTech Hiring Overview :
Job Title : IT Analyst
Job Location : Bangalore
Salary : ~ 6LPA
Experience : Freshers/00-2.5 Years
Eligibility : BE/B.Tech
Batch – 2024/2023/2022/2021 or any
HCL Job Description :
Basic IT knowledge
Basic understanding OS
Basic experience MS office (1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
How To Apply HCLTech
The interested and eligible graduates register for the same position on following HCLTECH Careers Drive link
HCLTech Apply Link: Click Here
Join Our Whatsapp Group: Click Here