Are you looking to kickstart your career in Cloud Computing with a global IT leader? Virtusa has announced its Virtusa Off Campus Drive 2026, inviting applications for the role of Cloud Support Agent. This role is perfect for freshers and professionals with up to 2 years of experience who are passionate about Google Cloud Platform (GCP) and technical troubleshooting.
Virtusa Off Campus Drive 2026 Overview
| Job Title | Software Engineer – Cloud Support Agent |
| Job Location | Bangalore |
| Salary Package | ~10 LPA |
| Experience Required | Freshers / 0-2 Years |
| Target Batch | Any Batch |
| Employment Type | Full Time |
Job Description
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure.
Key Responsibilities: Front-Line Troubleshooting
- Issue Triage: Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
- Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
- Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
- Runbook Execution: Follow standardized “Step-by-Step” guides to resolve known errors without needing to escalate.
- Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
- Log Analysis: Use Cloud Logging and AI-summarization tools to interpret system errors.
Eligibility Criteria & Requirements
| Category | Requirement |
|---|---|
| Experience | 0–2 years in IT Support, Help Desk, or Cloud Operations. |
| Education | Bachelor’s in CS/IT or equivalent technical certifications. |
| GCP Knowledge | Basic understanding of Compute Engine, IAM, and VPC Networking. |
| Certifications | Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred). |
| AI Literacy | Ability to use GenAI (like Gemini) to interpret code snippets or error logs. |
| Soft Skills | Strong English communication and a “customer-first” mindset. |
Why Join Virtusa?
Virtusa is known for its innovation-led approach and provides a platform where young engineers can work on cutting-edge cloud technologies. As a Cloud Support Agent, you will gain hands-on experience with the Google Cloud ecosystem, which is highly valued in the current tech market. With a competitive salary of 10 LPA, this is one of the most sought-after off-campus drives for the 2026 cycle.
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How to Apply for Virtusa Off Campus Drive?
Interested and eligible candidates can apply for this position through the official Virtusa hiring portal. Ensure your resume highlights your GCP knowledge and any relevant certifications like the Google Cloud Digital Leader.
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Note: Applications are processed on a first-come, first-served basis. Candidates are encouraged to apply as soon as possible to avoid missing out on this opportunity.
