A10 Networks Hiring Technical Support Engineer | Freshers | Bangalore

Experience
Freshers
Full-time
Off Campus Drive
A10 Networks
A10 Networks is a U.S. public company specializing in the manufacturing of application delivery controllers. Founded in 2004 by Lee Chen, co-founder of Foundry Networks, A10 originally serviced just the identity management market with its line of ID Series products.

A10 Networks Hiring Technical Support Engineer in Bangalore location. BE/B.Tech or any Computer Science fresh graduate or candidates with 1+ year experience apply on the A10 Networks careers link in the description.

A10 Networks Freshers Recruitment

Job Title: Technical Support Engineer(R-100057)

Job Location: Bangalore

Salary: As per Industry Standard

Eligibility: Fresh Graduate with CS/IT background/ 1+ Year Experience

Job Description:

  • Technical support for customer issues via phone calls, email, or ticketing system
  • Troubleshoot issues, execute a course of action, test the issue and update to the customer with the results
  • Issues recreation in lab, bug report and defect verification
  • Communication internally with developers, QA and field engineers.
  • Respond to customers in a timely/kindly manner
  • Professional service engineer role includes duties like providing onsite/offsite support on design, implementation, troubleshooting, health check, writing documents, customer training, etc.
  • Fluent written and spoken English skills, able to use English to communicate with worldwide customers.
  • Understanding TCP/IP protocols in depth, familiar with protocols of VLAN, Routing and Forwarding, TCP, UDP, HTTP, DNS, SSL
  • Strong network problem solving and troubleshooting skills
  • Bachelor degree above in Computer Science or Computer Engineering Preferred
  • 1 year working experience or fresh out student with excellent technical knowledge background.

Preferred

  • Experience in debugging and troubleshooting network appliance
  •  Experience configuring network devices such as switch, router, firewall, vpn gateway, etc
  • Scripting language skills such as TCL, Perl, Python, or Shell
  • Familiar with Linux environment and testing tools for network devices
  • Network Certification such as CCNA, CCNP, CCIE, or equivalent

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