Adobe Careers For Freshers 2025 : Adobe, a global leader in creative and digital experience software, is currently seeking an Entry-Level Technical Support Engineer to join its team. This role offers an exciting opportunity for individuals passionate about technology and customer service to kickstart their careers with a renowned company. The position involves providing technical assistance to Adobe’s customers, troubleshooting software issues, and ensuring a seamless user experience with products like Photoshop, Illustrator, and Acrobat.
About Adobe Hiring Freshers 2025
Role – Technical Support Engineer
Location : Remote
Expected CTC : High in Industry
Eligibility Criteria : BE/B.Tech/BSC/BCA/BCOM/MCA or Any Graduate
Job Description :
Technical Support Consultant – Video
Requirements:
- Excellent communication skills (spoken & written) with a typing speed of 50 WPM or above.
- Strong customer service skills, with the ability to handle and resolve complex customer issues.
- High perseverance and pacifying skills to manage difficult customers effectively.
- Experience troubleshooting software on Windows and/or Mac operating systems.
- Ability to work in a team environment and manage a diverse workload efficiently.
- Training skills to assist in knowledge-sharing and upskilling team members.
- Must be a graduate (full-time degree required).
- Cultural awareness with proficiency in conversational English.
- Strong knowledge of Windows, Mac OS, and general desktop support, including configurations and troubleshooting.
- Expertise in diagnostic tools & utilities such as MS Config, Task Manager, Event Viewer, networking fundamentals, and internet connectivity troubleshooting (both wired and wireless).
- General cultural awareness, especially for supporting customers from different regions (e.g., recognizing regional accents, identifying major cities, and reducing the need for spelling clarifications).
- Ability to apply professional concepts and company policies to resolve a variety of technical and service-related issues.
- Strong analytical skills to derive business insights from customer dashboards and product utilization metrics, helping to drive customer engagement and adoption.
- General knowledge of Adobe DME products, with advanced expertise in at least one product being an added advantage.
Key Responsibilities:
- Provide first-time resolution by handling customer requests and troubleshooting technical and non-technical issues for assigned Adobe products through voice and chat support.
- Handle technical support for Adobe Digital Imaging products, including Premiere Pro, After Effects, Audition, Character Animator, Premiere Rush, and Media Encoder.
- Effectively communicate product value to customers, supporting conversions and driving adoption and revenue growth.
- Maintain a high standard of professional online support for global customers.
- Accurately document all customer interactions in the case tracking system, ensuring detailed written records in English.
- Clearly articulate solutions to customers in both verbal and written communication.
- Proficiently handle customer or partner concerns, understanding their impact on the business while being well-versed in OS and application operations related to Adobe product usage.
How to Apply For Adobe
Interested candidates can apply for the Adobe role online through the Adobe careers website.
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