Amazon India is on the lookout for bright minds to join their growing IT Support team. This exciting opportunity offers recent graduates a chance to kickstart their careers at one of the world’s leading technology giants.
About Amazon Hiring
Job Title: IT Support Associate
Job Location: Bangalore
Job Type: Full Time
Salary: Best in Industry
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Experience: Freshers / 6-18 Months
Job Description :
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities include, but are not limited to:
1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.
Basic Qualifications
• Bachelor’s degree/Diploma
• 6 months to 18 months of work experience.
• Good communication skills
Preferred Qualifications
• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network
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How To Apply?
Interested and Eligible candidates can apply to the posts of Amazon IT Support Associate as early as possible through online mode.
Amazon Apply Link: Click Here
