ANZ is hiring entry level candidates for the role of Suppor Engineers . The details of the job, requirements and other information is given below.
ANZ Hiring Software Engineer Overview :
- Role : Support Engineer
- Location : Bangalore
- Experience : Entry Level /0-3 Years
- Salary : High in Industry
- Qualification : BE/B.Tech/MCA/MS/M.Tech or or Any Graduate Related
Job Description :
The role based out in Bangalore and the primary responsibility of the Engineer is to support micro services and on-prem platform application applications within Wholesale Digital operations. The role entails performing a technical support role and providing support to a global business that operates 24*6 hrs in an efficient, timely, customer-oriented, and comprehensive manner. Encourages a support culture that goes beyond what the customer expects, as well as ensuring that every business client response is timely and comprehensive.
What will your day look like?
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As a Support/ Operations Engineer, you are accountable for:
1.Managing Application support activities
2.Working on incidents , changes and Problems
3.Manage weekend change activities
4.Carrying on call support
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
- Strong Unix and Unix scripting skills
- RDMS (Oracle and SQL server)
- Monitoring(ITRS/Splunk/Dynatrace/Udeploy)
- Job Scheduler(Control-M)
- Limited Experience in application support in Java based technologies in Solaris/Linux platforms in a high pressure environment.
- Basic understanding of GCP Cloud and OpenShift platforms
- Focus on continuous proactive service improvement and continuous learning.
- Ensure customer service excellence and guaranteed response with SLA times by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated.
- Ensuring all incident tickets are resolved in a timely and comprehensive manner.
- Track and identify frequently occurring, high impact support issues as candidates for permanent resolution.
- Track bug and feature requests status to stay on top of the hot issues.
- Work closely with problem management, track open issues send regular stakeholder updates and communication on open key issues
How To Apply :
The intrested and eligible graduates can apply for the role on the following application link.
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