Fresh out of college, brimming with potential and ready to embark on your IT career? Arcadia, a dynamic global company, is opening its doors to talented Indian graduates like you! We’re looking for bright minds like yours to join our vibrant IT team as Junior IT Associates and become the driving force behind our technological advancements.
About Company :
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.
Role – Junior IT Associate
Location – Chennai
Experience : Freshers
Qualification : BE/B.Tech/BSC/BCA/MCA or Related
Job Summary:
Join our dynamic IT team and kick-start your career as a Junior IT Associate at Arcadia. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24×5 support to our users.
Responsibilities:
Provide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices
Utilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents
Collaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk
Assist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery
Monitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions
Stay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth
Collaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications
Seek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge
Assist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Basic understanding of supporting MAC and Windows operating systems
Demonstrated interest in IT support through coursework, internships, or personal projects
Familiarity with Jira Service Desk or similar ticketing systems is a plus
Strong problem-solving skills and ability to troubleshoot technical issues
Excellent communication and interpersonal skills, enabling effective collaboration with team members and users
Strong attention to detail and ability to follow instructions and guidelines
Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities
Willingness to learn and grow in a dynamic IT support environment
How TO Apply :
The intersted and eligible graduates register on the following application link
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Apply Link – Click Here