Avaya Global Solutions is looking to hire the entry level/ fresher candidates for the role of Technical Support Engineer across Hyderabad Location in India. The details about the Avaya Off Campus Drive is described below.
About Avaya:-
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes
Avaya Off Campus Drive 2023 :-
Job Title: Technical Support Engineer
Job Type: Full time
Job Location: Hyderabad
Salary: Best in Industry
Experience: Freshers
Job Description:
Looking for T2/T3 Engineer skills to support Avaya UC & CC solution with our managed customers, where we are providing proactive & reactive support. Excellent written and verbal communication skill. He / She should be ok to work in rotational shift which may include night shifts.
Minimum 0-5 years of experience working on Avaya UC products. Avaya certification will be added advantage.
Technical Skill required:
- Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR,
- Avaya Aura Media Server (AAMS), Avaya Aura conferencing (AAC), Avaya endpoints.
- Basic knowledge on Linux.
- Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc.
- Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)
Responsibilities:
- Need to work on Alarm / Health checks / proactive monitoring and Medium customer reported issues.
- Make sure SLA compliance meet as per agreement with Avaya/Customer
- Adhere to defined process and to maintain work quality.
- Co-ordination with service provide/third part vendor
- Effective communication with all internal stake holders
- To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.
- Knowledge sharing within team.
- Positive attitude and focus on supporting Global customers
- Excellent communication skill, Energetic, Eager to learn and excel
Education: – B.E / B.Tech or any Bachelor’s degree / diploma in engineering (Computer science or related technical field)/MCA or equivalent graduation
How To Apply:
Interested and eligible candidates can apply to the posts of Support Engineer Trainee through online mode. Desirous candidates may apply ASAP.
Avaya Apply Link: Click Here