BT Group PLC Freshers Recruitment Drive Hiring BE/B.Tech 2018, 2019 Batch Graduates

BT Group formerly known as British Telecom Freshers Recruitment Hiring BE/B.Tech 2018 ,2019 Batch graduates for the position of service desk engineer in Bangalore Location . Apply Now.

BT PLC Freshers Recruitment Hiring BE/B.Tech 2018, 2019 Graduates

About Company : BT PLC India {British Telecom}

Company Website: https://www.btplc.com/

Job ProfileService Desk Engineer
QualificationB.E / B.Tech Any Branch
ExperienceFreshers
Batch2018,2019
SalaryRs 25,621 Per Month
Job LocationBangalore
Last Date to ApplyFeb 15, 2020
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Key Responsibilities:  

  • Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).

Business Impact:

High impact on customer satisfaction and retention.

Authority/Decision Making:

Valued Opinions [CPL] IN

Refers non-standard/ or highly technical queries/decisions upwards.

Qualification:

BE/B.Tech graduate(ONLY 2018 Or 2019 Passouts can apply)

Skills/Experience:

  • Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes. 
  • Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types 

About Company :

BT Group plc is a British MNC telecommunications holding company headquartered in London, UK. It operates in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Apply Now: BT PLC Hiring BE/B.Tech 2018, 2019 Graduates

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