BT Group formerly known as British Telecom Freshers Recruitment Hiring BE/B.Tech 2018 ,2019 Batch graduates for the position of service desk engineer in Bangalore Location . Apply Now.
BT PLC Freshers Recruitment Hiring BE/B.Tech 2018, 2019 Graduates
About Company : BT PLC India {British Telecom}
Company Website: https://www.btplc.com/
| Job Profile | Service Desk Engineer |
| Qualification | B.E / B.Tech Any Branch |
| Experience | Freshers |
| Batch | 2018,2019 |
| Salary | Rs 25,621 Per Month |
| Job Location | Bangalore |
| Last Date to Apply | Feb 15, 2020 |
| Join Us On Telegram | Click Here |
| Join Us On WhatsApp | Click Here |
Key Responsibilities:
- Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
- Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
Business Impact:
High impact on customer satisfaction and retention.
Authority/Decision Making:
Refers non-standard/ or highly technical queries/decisions upwards.
Qualification:
BE/B.Tech graduate(ONLY 2018 Or 2019 Passouts can apply)
Skills/Experience:
- Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes.
- Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types
About Company :
BT Group plc is a British MNC telecommunications holding company headquartered in London, UK. It operates in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.