Capgemini is a multinational consulting, technology, and outsourcing company that provides services in over 40 countries worldwide. Capgemini is now inviting applications from recent graduates who are interested in working as Provisioning Support Analysts at their Mumbai office location.
This is a great opportunity for freshers to kickstart their careers in a dynamic and innovative company, gain valuable experience, and work alongside some of the best professionals in the industry.
Capgemini Freshers Hiring Overview 2023
Job Title : Support Analyst
Job Location : Mumbai
Salary : As Per Industry Standard
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Experience : Freshers /0-1 Years
Qualification : Any Graduate
Job Description Of Capgemini Support Analyst:
Job Description
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
Primary Skill
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
Secondary Skill
- MS Excel analysis and reporting
How To Apply For Capgemini
The interested and eligible graduates register for the same position on following Capgemini careers portal link.
Capgemini Apply Link: Click Here