CatchPoint Recruitment 2024 : Are you a BE/B.Tech/MCA graduate brimming with potential and eager to embark on a rewarding career in IT? Look no further than CatchPoint! They are searching for talented, motivated individuals to join our team as System Engineers.
Overview Of CatchPoint Recruitment 2024 :
Role : System Engineer
Location : Bangalore
Experience: Freshers/0-6 Months
Salary : Best in Industry
Qualification : BE/B.Tech/MCA 2023/2024 Batch
Role Description :
This position will assist the Catchpoint Operations team in Monitoring, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems. Catchpoint Operations is responsible for maintaining the highest possible uptime for the Customer & internal network.
This individual will be managing the day-to-day operation of the team focused on maintaining the highest possible uptime for all aspects of our global infrastructure & services hosted across multiple third-party datacenters, and be responsible for triaging, providing incident solutions and escalating to L2 engineers keeping SLAs and OLAs in mind. This person will work closely with Operations, Technical services teams, Operations Managers, internal partners, and external customers.
Roles & Responsibilities:
- Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
- Perform OS/application upgrades and server migrations to new environment.
- Accept & registers incidents from the Support team.
- Classify incidents according to the specified options/categories.
- Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
- Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate next level or management when thresholds are violated.
- Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
- Directly manages the workload and priorities of the Operations team triage functions to quickly assess business impact and quickly identify restoration plans.
Requirements:
- BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate.
- Experience 0-6 months.
- Certification in Linux preferred.
- Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
- Basic understanding of Bash/Shell Scripting, Web Server.
- Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
- Good to have Linux virtualization knowledge(KVM).
- Ready to work in a 24|5 rotational shifts.
How To Apply :
The interested and eligible graduates can apply for the drive on the following application link.
Apply Link : Click Here
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