Citi Group Off Campus Hiring Ops Support Specialist (0-3 Years)

Citi off campus drive 2024 : Citi is searching for talented graduates (0-3 years of experience) to join their Off-Campus Hiring program as Operations Support Specialists! This role is ideal for individuals with strong analytical and problem-solving skills who thrive in fast-paced environments.

Citi Off Campus Hiring 2024 Overview:-

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Job Title: Operations Support Specialist

Job Location: Pune

Salary: Best in Industry

Experience: Freshers / 0-3 Years

Education : Any Graduate

Job Description:

  • Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Follow-up on all customer requests via chat and email
  • Maintains detailed knowledge of product and service offerings to customers
  • Analyzes risk areas and identify solutions to meet customer’s needs
  • Ensuring Information security for sensitive data
  • Helps to teach our customer how to self-service through our internet website
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers
  • Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Qualifications-External:

  • Overall 0 – 3  years of relevant experience
  • Sound presentation and analytical skills
  • Strong problem solving skills and detail-oriented

Preferences:

  • Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking

How To Apply:

The interested and eligible candidates can apply to the Citi Off Campus Drive as early as possible

Citi Off Campus Drive Apply LinkClick Here

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