Dell Hiring Technical Support Engineer | Freshers | Bangalore


Dell Off Campus Drive 2020: Dell hiring Technical Support Engineer in Bangalore location. Any BE/B.Tech/BSC/MCA/BCA graduates looking for support engineer job apply now.

Job Title: Technical Support Engineer

Job Location: Bangalore

Experience: Freshers

Eligibility: Any Degree

Dell Technical Support Engineer Job Description:

Key Responsibilities:
As part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

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  • Provide first level Technical Support on Dell supplied products and/or peripherals
  • Use troubleshooting techniques and tools to identify technical defects/issues
  • Assign incidents in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database

Essential Requirements:

  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Ability to handle stressful situations and deal professionally with irate customers
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

Desirable Requirements:

  • Relevant experience
  • Thorough working knowledge of IT architecture/technology

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