Deloitte is hiring any graduate freshers for the role of Application Support Analyst role. Desirable candidates can apply after reading the detailed job description.
Deloitte Recruitment 2023
Job Title: Application Support Analyst
Job Location: Hyderabad
Deloitte Off Campus Salary: Best In Industry
Eligibility: Any Graduate
Experience: Freshers
Job Description:
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
What you’ll do·
Customer handling skills – Call etiquettes · End to End ticket management· Basis ITIL concepts of Incident, problem & change management is must· Experience in managing voice & non-voice support (Calls, chats & email)· Adhering to SLAs like response time of an email & chat. ASA for calls & etc.· Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate· Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role· Process incoming service requests, incidents and change requests and formulate appropriate response· Manage multiple support mailboxes and respond to emails· Triage and troubleshoot issue(s) reported on all applications.· Report and record any new defects on all applications.· Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization· Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)· Provision user accounts for external (non- Deloitte) client users
Technical Requirements:
Any Graduate
0-1 year experience Excellent Customer service (Phone / Chat / Emails)
Excellent spoken English Language proficiency
Proficient with MS-OfficeService
Now experience preferred
Exposure to application support, ITIL framework etc.
Excellent written & verbal skills
Customer Service experience
Ø Comfortable to work in 24*7 environment
How to Apply for the Deloitte
Candidates who are qualified and interested should apply as soon as possible on the Deloitte careers page.
Apply Link: Click Here To Register for Deloitte