Firstsource Off Campus Drive hiring Freshers as a position of Associate Support Engineer for the Chennai Office location. The BE/B.Tech or BCA/BSC graduates looking for technical support role can apply for the drive. The interested and eligible graduates register on the Firstsource jobs portal on the link the description.
Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.
Firstsource Off Campus Drive 2021 Overview:
Job Title: Associate Support Engineer
Job Location: Chennai, Tamil Nadu
Salary: As per Industry Standard
Experience: Freshers/0-1 Year
Degree Required: BE/B.Tech/BCA/BSC/MCA or Related
- Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
- Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
- Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
- Manage service request escalations according to service level objectives and agreements.
- Monitoring tool administration
- Provide feedback to product and development teams to improve usability and functionality of client applications.
- Fresher’s or 1 year of application support or help desk experience.
- Windows and Unix OS proficiency (required)
- Basic TCP/IP troubleshooting knowledge
- Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
- RDBMS (SQL, Oracle) (preferred)
- 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
- Preferred certifications include A+, Net+, MC
The interested and eligible candidates register on the following Firstsource off campus drive application link.
Firstsource Off Campus Apply Link: Click Here