Firstsource Off Campus Drive 2021 | Associate Support Engineer | Freshers | BE/B.Tech | BCA/BSC | Chennai

Firstsource Off Campus Drive hiring Freshers as a position of Associate Support Engineer for the Chennai Office location. The BE/B.Tech or BCA/BSC graduates looking for technical support role can apply for the drive. The interested and eligible graduates register on the Firstsource jobs portal on the link the description.

About Company:

Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors.

Firstsource Off Campus Drive 2021 Overview:

Job Title: Associate Support Engineer

Job Location: Chennai, Tamil Nadu

Salary: As per Industry Standard

Experience: Freshers/0-1 Year

Degree Required: BE/B.Tech/BCA/BSC/MCA or Related

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Job Description

  • Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
  • Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
  • Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
  • Manage service request escalations according to service level objectives and agreements.
  • Monitoring tool administration
  • Provide feedback to product and development teams to improve usability and functionality of client applications.

Qualifications

  • Fresher’s or 1 year of application support or help desk experience.
  • Windows and Unix OS proficiency (required)
  • Basic TCP/IP troubleshooting knowledge
  • Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
  • RDBMS (SQL, Oracle) (preferred)
  • 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
  • Preferred certifications include A+, Net+, MC

The interested and eligible candidates register on the following Firstsource off campus drive application link.

Firstsource Off Campus Apply Link: Click Here

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