Freshworks Hiring IT Graduates As Business System Analyst

Freshworks Careers 2024 : Freshworks, a global leader in customer engagement software, is paving the way for IT graduates to embark on an exciting career journey as Business System Analysts.

Freshworks Careers Overview;

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Job Title: Business System Analyst

Location: Chennai/Remote

Experience: Freshers/Early Careers

Degree Required: BE/B.Tech/BCA/BSC/MCA Or Related

Batch: Any

Job Description:

As a Business System Analyst at Freshworks, you will be an integral part of our ESM team,
focusing on handling service requests and incidents. This role offers a fantastic opportunity for a dynamic individual to kickstart their career in the exciting world of Enterprise Service
Management and learn Freshervice product features to increase efficiency including exposure to internal AI tools

Service Request Management:

  • Receive and process service requests promptly and efficiently.
  • Collaborate with team members to ensure timely resolution of service-related issues.
  • Maintain accurate documentation of service request workflows and resolutions

Incident Handling:

  • Respond to incidents reported by users, providing initial analysis and diagnosis.
  • Escalate incidents to senior team members or appropriate teams when necessary.
  • Work towards swift incident resolution to minimize business impact.

Communication and Collaboration:

  • Communicate effectively with end-users to gather necessary information for incident


  • Collaborate with cross-functional teams to ensure a smooth flow of information and quick

issue resolution.

  • Maintain detailed documentation of incident reports and resolutions.
  • Contribute to the creation and improvement of standard operating procedures.

Continuous Learning:

  • Stay updated on industry best practices and emerging trends in Enterprise Service

Management and Freshservice features

  • Actively participate in training programs and skill development sessions.


  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Strong passion for IT service management and incident resolution.
  • Excellent communication skills, both verbal and written.
  • Ability to learn quickly and adapt to a fast-paced environment.
  • Basic understanding of ITIL framework is a plus.

Each engineer is part of a squad and each squad owns different areas of responsibility for their respective product.

What we look for in candidates:-

How To Apply Freshworks:

The interested and eligible graduates register on the following Freshworks Careers registration link.

FreshWorks Apply Link: Click Here

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