Gainsight Recruitment 2020: Hiring Freshers graduate as a position of analyst in Hyderabad Location.
About Company: Gainsight™ is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday.
Job Title: Analyst – Global IT Service Desk
Job Location: Hyderabad/Remote
Eligiblity: Any Graduate
Experience Required: Freshers / 0-2 Years
What You’ll Do Here
- Participate in a 24×7 local(India) and global operations model
- Provide phone, email, & Slack support
- Monitor Service Desk ticket queue
- Regular follow up on aging tickets that are open, pending, In progress, and on-hold states. Track tickets to closure, ensuring they are properly tagged
- You will be responsible for the initial setup of Macs and Windows for onboarding employees
- Ensuring conference/meeting room AVs are tested, configured, and ready to go
- Provide Service Desk support to end-users on pre-configured hardware and software
- Provide hands-on hardware troubleshooting and support for end-user applications
- Perform shift handover as per the defined procedure
- Be the initial point of contact and coordination for all end-user incidents and service requests. End-to-end Incident and Service Request Management, escalation, resolution, and closing process
- Updating, creating new How-to, SOP, and Technical SOP KB Articles
- Update all work inside tickets
- Participation in ad-hoc and recurring meetings
- IT Asset and Inventory management
- Ready to learn and adapt to new tools
- Shifts: 24*7 (Rotational Monthly)
- Week Offs: 2 (Rotational)
What We Are Looking For
- Graduate in any field. We are open to hiring freshers as well
- 0 to 2 years of experience in ITES/Software/Telecom domain/Customer Care/Backend services/Tech support/ live chat support
- Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
- Good interpersonal and communication skills in English, (written, and verbal) and the ability to work in a team
- Excellent computer/ internet navigation skills
- ITIL certified preferred
- Good Typing Skills (30wpm with 90% accuracy)
- Knowledge in the below tools will be preferred –
- G-Suite, Office 365
- Teleconferencing solutions – like Zoom
- Network printers and scanner software
- Helpdesk software
- Audio-Video Conferencing Equipment Configurations
- ISPs, WAN, WAPs, LAN and Network Printers
- VoIP Phones like Polycom, Cisco, and Avaya
- Identity and Access management tools
- Cloud Applications (with Single Sign-On)
Eligible and Interested candidates apply on the following Gainsight career page.
Apply Link: Click here to apply Gainsight Recruitment 2020