Genpact, a leading global professional services firm, is currently conducting an off-campus drive to hire Process Associate – Service Desk L1
Job Description:
Role : Service Desk L1 Engineer
Location : Hyderabad
Experience : Freshers
Salary : Best in Industry
Qualification: BE/B.Tech/BCA/BSC/MCA or Related
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Job Description :
Responsibilities
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- Should handle Voice and Non-Voice tickets simultaneously.
- Responsible for executive leadership and Board members IT support.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configure computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications(ERP)
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
- Provide Hands and Feet support to other IT Teams for any scheduled activities.
- Install and configure computer hardware, operating systems, and applications.
Qualifications we seek in you!
Minimum Qualifications
- Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
Preferred Qualifications/ Skills
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- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
Genpact Apply Link : Click Here