Hexaware Off Campus Drive 2024 – Hiring Infrastructure Trainee

Hexaware Off Campus Drive 2024 : Hexaware is a IT consulting and digital solutions company that is currently looking to hire freshers. The recent graduate freshers of BSC and BCA for various Trainee – IT / Infrastructure Management Support

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Hexaware BSC/BCA Off Campus Overview :

Job PositionTrainee – IMS
Package/Salary3 LPA
Job LocationMumbai/Pune/Chennai
Drive LocationOnline
Last Date25 June 2024 11:00 AM

Job Description Of Hexaware BSC/BCA Hiring :

  1. Excellent verbal and written communication in English is must
  2. Should have basic knowledge on ITIL process and international Client handling over the phone and email
  3. Meet established service level metrics for call response, technical support and customer service
  4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
  6. Follow and complete IT Service desk opening and closing checklists
  7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution
  8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
  10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
  11. Candidates should be open to work in 24*7 shifts environment

How To Apply Hexaware off campus drive :

The interested and eligible graduates register on the following Hexaware registration link

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