• Gurgaon
  • Applications have closed

Dell

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

About Job :

Supports Dells products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience. Understands the administrative and operational requirements of the job. Demonstrates good judgment in analyzing information to make routine decisions.

  • Should be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.
  • He.she must have a good knowledge of computers and high technical acumen for client / end-user computing, preferably experience in offering technical support services
  • Should have excellent communication skills should be able to carry out an effortless conversation in English, good convincing skills
  • He.she should understand the need of the customer & provide the suitable solution to customers issue in terms of repair services/warranties.
  • Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.
  • Responsible for providing the solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products
  • Should be compliant to and adhere to process design as per the management decision.
  • Cooperates and collaborates with colleagues, cross-functionally, to support the technical solution process.
  • Understands the administrative and operational requirements of the job.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Follows up with occasional ownership issues/outbound calls.
Academic Qualifications
  • 0-4 year of  experience required
  • Undergrad with 1 year of relevant work experience required
  • He/she should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills, thorough telephone functional skills & email etiquettes
  • Must have excellent spoken and written English
  • Must be able to handle stressful situations.
  • Should be Goal/Career oriented and self-motivated
Good to have :
  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Very Good Solutions Positioning Skills.
  • Any relevant Certification/Qualification.

Interview Location :

Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

Interview Date : 1st & 2nd July

Time : 12:00pm to 3:00pm

Note : Please keep copy of resume & valid Govt. ID proof with you.