Khoros Off Campus Drive 2021: Khoros is hiring candidates for the role of Associate Technical Support Engineer from the young engineering graduates across Bangalore location in India.. Detailed Job Description is available below.
About Khoros:-
Two industry-leading customer engagement platforms, Spredfast and Lithium, have merged to create Khoros. We help our customers develop trust and connections with their customers, and we’re proud of how we do business at Khoros. Comprising Care, Marketing and Communities, the Khoros engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.
Khoros Off Campus Drive 2021 details:-
Company Name: Khoros
Job Title: Associate Technical Support Engineer
Job Location: Bangalore
Batch: 2019 to 2021 Batch
Philips Salary: Best In Industry
Eligibility Details:
BE/ B.Tech – Computer Science/ Bachelor’s Degree in Computer Science, Information Technology or related field Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert
● Some experience in customer and/or technical support roles
● Demonstrable interest in software and technology
● Ability to understand and troubleshoot basic technical issues
● Excellent written and spoken communication skills
● Able to communicate effectively between teams and individuals of varying technical expertise
● An overall desire to grow a career in a technical support role
● Able to multitask effectively while working on customer issues
Job Description:-
The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed up on, and dealing with the bulk of our straightforward technical questions. Here’s where you’d be able to make a difference:
● Monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner
● Escalate problems to the correct teams where appropriate
● Resolving simple requests without needing to escalate
● Identifying documentation requirements in our knowledge base
● Maintaining our high standards for customer communication and response times
● Engaging in training opportunities on our products and key technical areas
Interested and Eligible Candidates apply on the following link before the link expires.
Apply Link: Click Here to Apply