Maersk Careers 2024 – Hiring Tech Associate Analyst

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Maersk Careers 2024 : the world leader in container logistics, is seeking tech-savvy individuals to join their dynamic Associate Service Desk Analyst team in 2024. This is your chance to be at the forefront of a rapidly evolving industry, supporting the critical systems that keep global trade flowing.

Details About Maersk Careers Hiring:

Company Website : https://www.maersk.com

Role : Associate Service Desk Analyst

Location : Pune, Maharashta

Experience : Freshers

Qualification : BE/B.Tech’/BSC/MCA/M.Tech or Related

Irdeto Off Campus Drive 2024 Hiring Graduate Developers

The Maersk Support Team

The Technology support Service Desk is a 24/7/365 one desk model spread across three regions, APAC, India and South America using multiple channel options. A Critical Incident Team(CIT) acts as the interlock between the Service Desk and Major Incident Management.

Responsibilities

  • Providing support for all Technology related- activities and initiatives
  • Break/fix assistance for all technology issues but not limited to password and access assistance but also escalation of high priority incidents including server and network escalations
  • Working and collaborating with global teams, employees of Maersk, different technology and engineering teams in order to restore service and/or identify problems
  • Incident Logging and Categorisation – Maintain accurate and up-to-date log of each incident that is reported, including the category/type of incident
  • Organising and prioritising tickets based on the level of disruption that they cause
  • Escalating incidents and service requests that cannot be resolved within agreed timescales or need technical escalation in line with the SOP (Standard operating procedures)
  • Communication with users – keeping them informed of incident and service request progress
  • Conducting customer/user satisfaction call-backs/surveys as agreed including deep dive analysis on Dissatisfied survey responses

Who We’re Looking For

  • Degree in Technology, computer science, information systems, or similar
  • Working experience in a Technology performance analysis and end-user support role
  • Strong understanding of operating systems, software, and devices
  • Knowledge on Information Technology Infrastructure Library (ITIL) practices preferred
  • Strong collaboration, communication, and interpersonal skills in a customer service setting
  • Exceptional analytical and problem-solving skills
  • Excellent organizational and time management skills.
  • Knowledge in ITSM tools, customer relationship management (CRM) and task management software would be desirable

How To Apply For Maersk Careers :

Don’t miss this opportunity to join a dynamic team, contribute to a global leader, and build a rewarding career at Maersk. Visit Maersk Careers 2024 website today and apply for the Associate Service Desk Analyst role!

Apply Link – Click Here

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