Maersk Careers 2024 : the world leader in container logistics, is seeking tech-savvy individuals to join their dynamic Associate Service Desk Analyst team in 2024. This is your chance to be at the forefront of a rapidly evolving industry, supporting the critical systems that keep global trade flowing.
Details About Maersk Careers Hiring:
Company Website : https://www.maersk.com
Role : Associate Service Desk Analyst
Location : Pune, Maharashta
Experience : Freshers
Qualification : BE/B.Tech’/BSC/MCA/M.Tech or Related
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The Maersk Support Team
The Technology support Service Desk is a 24/7/365 one desk model spread across three regions, APAC, India and South America using multiple channel options. A Critical Incident Team(CIT) acts as the interlock between the Service Desk and Major Incident Management.
Responsibilities
- Providing support for all Technology related- activities and initiatives
- Break/fix assistance for all technology issues but not limited to password and access assistance but also escalation of high priority incidents including server and network escalations
- Working and collaborating with global teams, employees of Maersk, different technology and engineering teams in order to restore service and/or identify problems
- Incident Logging and Categorisation – Maintain accurate and up-to-date log of each incident that is reported, including the category/type of incident
- Organising and prioritising tickets based on the level of disruption that they cause
- Escalating incidents and service requests that cannot be resolved within agreed timescales or need technical escalation in line with the SOP (Standard operating procedures)
- Communication with users – keeping them informed of incident and service request progress
- Conducting customer/user satisfaction call-backs/surveys as agreed including deep dive analysis on Dissatisfied survey responses
Who We’re Looking For
- Degree in Technology, computer science, information systems, or similar
- Working experience in a Technology performance analysis and end-user support role
- Strong understanding of operating systems, software, and devices
- Knowledge on Information Technology Infrastructure Library (ITIL) practices preferred
- Strong collaboration, communication, and interpersonal skills in a customer service setting
- Exceptional analytical and problem-solving skills
- Excellent organizational and time management skills.
- Knowledge in ITSM tools, customer relationship management (CRM) and task management software would be desirable
How To Apply For Maersk Careers :
Don’t miss this opportunity to join a dynamic team, contribute to a global leader, and build a rewarding career at Maersk. Visit Maersk Careers 2024 website today and apply for the Associate Service Desk Analyst role!
Apply Link – Click Here