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Mphasis Hiring fresher as Technical Support Associate for any Graduate [Except BE/B.Tech]. Any graduate having strong technical support capability apply now .
Company Name : Mphasis
Company Website : https://mphasis.com
Job Description :
Job Title : Technical Support Associate
Eligibility : Any Graduate Fresher [Except BE/B.Tech]
Experience : Fresher
Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLA’s
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
- Update users about request status and close request when users are satisfied with solutions
- Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
- Remote desktop troubleshooting
- Escalate complex incidents / requests to upstream technical groups
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Skills
Should be comfortable for:
- 5 days working
- 2 Rotational weekly offs
- 9 Hours Login ( With 1 Hour Break )
- Excellent command on English (Verbal and Written)
Other Benefits:
- Pick up and Drop
- Global Standards work environment
- Proper Desk job
- Performance linked incentives
Qualfication:
- Any Graduate Fresher ( Except BE & B.Tech)
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