Mphasis Hiring Fresher | Technical Support Associate | Pune

Mphasis Hiring fresher as Technical Support Associate for any Graduate [Except BE/B.Tech]. Any graduate having strong technical support capability apply now .

Company Name : Mphasis

Company Website : https://mphasis.com

Job Description :

Job Title : Technical Support Associate

Eligibility : Any Graduate Fresher [Except BE/B.Tech]

Experience : Fresher

Job Responsibilities:

• Respond to customer queries via inbound calls within defined SLA’s
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
• Update users about request status and close request when users are satisfied with solutions
• Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
• Remote desktop troubleshooting
• Escalate complex incidents / requests to upstream technical groups

Skills

Should be comfortable for:

• 5 days working
• 2 Rotational weekly offs
• 9 Hours Login ( With 1 Hour Break )
• Excellent command on English (Verbal and Written)

 Other Benefits:

• Pick up and Drop
• Global Standards work environment
• Proper Desk job
• Performance linked incentives

Qualfication:

• Any Graduate Fresher ( Except BE & B.Tech)