Mphasis Hiring Fresher | Technical Support Associate | Pune

Mphasis Hiring fresher as Technical Support Associate for any Graduate [Except BE/B.Tech]. Any graduate having strong technical support capability apply now .

Company Name : Mphasis

Company Website : https://mphasis.com

Job Description :

Job Title : Technical Support Associate

Eligibility : Any Graduate Fresher [Except BE/B.Tech]

Experience : Fresher

Job Responsibilities:

  • Respond to customer queries via inbound calls within defined SLA’s
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
  • Remote desktop troubleshooting
  • Escalate complex incidents / requests to upstream technical groups

Skills

Should be comfortable for:

  • 5 days working
  • 2 Rotational weekly offs
  • 9 Hours Login ( With 1 Hour Break )
  • Excellent command on English (Verbal and Written)

 Other Benefits:

Valued Opinions [CPL] IN
  • Pick up and Drop
  • Global Standards work environment
  • Proper Desk job
  • Performance linked incentives

Qualfication:

  • Any Graduate Fresher ( Except BE & B.Tech) 

Leave a Reply