Mphasis Off Campus Drive 2024 : Hiring Technical Support Engineers (0-2 Years)

Mphasis Recruitment 2024 : Mphasis, a leading company in the IT industry, is hosting an off-campus drive in 2024 to hire Technical Support Engineers. This is a great opportunity for graduates with 0-2 years of experience who are eager to launch their careers in the exciting world of IT.

Mphasis Off Campus Drive Description:

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Role – Technical Support Engineers

Location: Pune

Experience : Freshers/ (0-2 Years)

Qualification: BE/B.Tech/BSC/MCA/M.Tech or Related

Also Apply – > Trellix Off Campus Hiring 2024 : Software Engineer /Security Engineer

Job Description :

  •  Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
  •  Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
  •  Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
  •  Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
  •  Support Users in a professional and courteous manner
  •  Ensure adherence to processes and policies
  •  Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions

Also Apply – SAS Off Campus Drive 2024 – Associate Software Engineer – Freshers

Technical Skills:

  •  Telecommunication etiquette to deal with end-user with good empathy and understanding
  •  Basic Windows & Microsoft Office troubleshooting
  •  Basic understanding of application access provisioning and troubleshooting
  •  Knowledge of ITSM tool like ServieNow
  •  Understanding of basic ITIL process
  •  Service Desk – Windows 10/Modern Workplace
  •  Service Desk – MS Office 365 Suite
  •  Service Desk – End User Experience Management

How To Apply :

The interested and elgiible graduates can apply for the hiring on the following link.,

Apply Link :: Click Here

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