Mphasis Recruitment 2024 : Mphasis, a leading company in the IT industry, is hosting an off-campus drive in 2024 to hire Technical Support Engineers. This is a great opportunity for graduates with 0-2 years of experience who are eager to launch their careers in the exciting world of IT.
Mphasis Off Campus Drive Description:
Role – Technical Support Engineers
Location: Pune
Experience : Freshers/ (0-2 Years)
Qualification: BE/B.Tech/BSC/MCA/M.Tech or Related
Also Apply – > Trellix Off Campus Hiring 2024 : Software Engineer /Security Engineer
Job Description :
- Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
- Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
- Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
- Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
- Support Users in a professional and courteous manner
- Ensure adherence to processes and policies
- Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
Also Apply – SAS Off Campus Drive 2024 – Associate Software Engineer – Freshers
Technical Skills:
- Telecommunication etiquette to deal with end-user with good empathy and understanding
- Basic Windows & Microsoft Office troubleshooting
- Basic understanding of application access provisioning and troubleshooting
- Knowledge of ITSM tool like ServieNow
- Understanding of basic ITIL process
- Service Desk – Windows 10/Modern Workplace
- Service Desk – MS Office 365 Suite
- Service Desk – End User Experience Management
How To Apply :
The interested and elgiible graduates can apply for the hiring on the following link.,
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