NTT Careers 2024 : hiring freshers as Service Desk Associate role for the Bangalore office location
NTT Opening Overview 2024
Job Title : Service Desk Engineer
Job Location : Bangalore
Salary : Best In Industry
Experience : Freshers
Qualification : Diploma/BE/B.Tech/BSC/BCA/MCA or Any Graduate
Batch : 2024/2023/2022 or Any
job Description :
The Managed Services Service Desk Agent is the first point of contact for clients and vendors, responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests. This role applies standard operating procedures, in line with expectations of the role.
Academic Qualifications and Certifications:
- General Qualification in Technology (Technical Diploma) or equivalent
- India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
- Basic ITIL know-how is preferable
Required Experience:
- Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred
Knowledge, Skills and Attributes:
- Ambitious self-starter passionate about IT with the ability to work under guidance Ability to use sound judgment to escalate an issue to a higher level
- Methodical in approach to ticket resolution
- Demonstrates ability to interact with a variety of stakeholders
- Demonstrates required integrity to ensure excellent client service and retention
- Demonstrates the attributes of professionals
- Excellent attention to detail and client focussed
- Strong and effective verbal and written communication skills
- Ability to work in 24X7 shift structure, based on a defined roster
- Familiar with basic ITIL concepts
- Basic knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset
How To Apply
The interested and eligible graduates register for the same position on following NTT ltd careers portal link.
Apply Link: Click Here