NTT Data Off campus hiring BE/B.Tech, MCA, BSC, BCA, BBA, BCOm freshers as Technical Graduate Trainee for the Bangalore and Noida office location
NTT Data Off Campus Drive Overview 2024
Job Title : Technical Graduate Trainee – Service Desk Associate
Job Location : Bangalore, Noida
Salary : Best In Industry
Experience : Freshers
Qualification : BE/B.Tech/MCA and BSC/BCA/BBA/BCom
Batch : 2023/2022/2021 or Any
Also Check – > Cognizant Hiring Freshers – Apply Here
NTT Data Off Campus Description :
Role: Service Desk Associate – English
India – WFO working (100% work from office)
Competitive Salary & Benefits
- The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues.
- Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc.
- Provides quick response to ensure maximum uptime of all users.
Roles & Responsibilities
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
How To Apply NTT Data Off Campus Hiring:
The interested and eligible graduates register for the same position on following NTT Data careers portal link.
Apply Link: Click Here