NTT Data is excited to announce its Recruitment Drive for 2026, specifically targeting talented individuals for Security Engineer positions in Mumbai.
About Company:
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
NTT Data Careers Drive Overview 2026
Job Title : Security Engineer
Job Location : Mumbai
Salary : Best In Industry
Experience : Freshers
Qualification : BE/B.Tech/BSC/MCA Or Related
Batch : 2026/2025 or any
Job Description :
The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Key responsibilities:
- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritises and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follows up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Academic qualifications and certifications:
- Degree or relevant qualification in Information Technology or Computing or a related field.
- Associate level Certification in different Security Technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc.
Required experience:
- Entry level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Security technologies.
- Entry level experience in relevant technology.
How To Apply NTT Data:
The interested and eligible graduates register for the same position on following NTT ltd careers portal link.
Apply Link: Click Here
