OSI Systems seeking passionate BE/B.Tech, BSC graduates (0-2 years experience) for Technical Support Trainee Program. Gain hands-on experience with cutting-edge technologies, receive expert training, and contribute to a global leader in critical applications.
About OSI Systems Hiring 2024 –
Role : Technical Support Trainee
Location: Hyderabad
Experience: Freshers/0-2 Years
Salary: Best in Industry
Qualification : BE/B.Tech/BSC/BCA or Related
Job Description:
Technical Support will be the 1st point of contact to all the technical needs of the users
• Respond to the user Incidents/requests either via mail, call, chat or in person based on the need.
• Coordinates, diagnoses and troubleshoots reported operational issues in 24/7 environment.
• Provides applications support services to employees with technical problems and information technology issues
• Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Self-starter, fast learner and a team player with strong communication and interpersonal skills.
• Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.
Qualifications
Requirement for the role :
• BTech( CSC, IT & ECE) or BSC computers graduates.
• 0 – 2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
• Good Communication Skills – Oral & written.
• Good Understanding of Office 365 suite
• Basic understanding of ITIL Foundation concepts.
• Willingness to work 24/7 in shifts on rotational basis
• Must be a well-organized , a self-starter to learn quickly
• Ability to do multi-tasking and work in a TEAM
• Ability to work under pressure
• Ability to speak to users across the globe
How To Apply :
Interested and eligible graduates register for the OSI Systems Hiring on following application link.
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Apply Link : Click Here