Prolifics Off Campus Drive 2021: Prolifics hiring freshers as position of Desktop Trainee Engineer for the Hyderabad Office location. Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.
At Prolifics, we are currently Desktop Trainee Engineer and we are looking to hire talented trained fresher for our development centre in India. This position would be based out of Hyderabad location and is a permanent position.
Job Title: Desktop Trainee Engineer
Primary skills: Trained on IT Help Desk
Secondary skills: Trained on MCSE/CCNA
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
- Setup desktop computers and peripherals and test network connections.
- Walk customers through installing applications and computer peripherals.
- Test computers to ensure proper functioning of computer systems.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Train end users on usage of computer hardware and software.
- Address user tickets regarding hardware, software and networking.
- Direct unresolved issues to the next level of support personnel.
- Adhere to policies as per corporate manuals and directives.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs/Internal Wiki.
- Help create technical documentation and manuals.
- Proven work experience as a Desktop Support Engineer.
- Hands-on experience with Windows/Mac OS environments.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- Graduation in Computer Science or relevant field.
- MCSE/CCNA certifications is a plus
The interested and eligible graduates apply on the following Prolifics off campus drive link.