Samsung Electronics Careers 2024 – Hiring IT Helpdesk Engineer

Samsung Electronics Careers 2024 : Are you a tech whiz with a knack for untangling digital knots? Do you possess the patience of a saint and the communication skills of a silver-tongued ambassador? If so, then prepare to unleash your inner hero – Samsung Electronics is searching for IT Helpdesk Engineers to join our vibrant team in 2024!

Overview Of Samsung Electronics Hiring 2024 ;

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Role – IT Helpdesk Engineer

Location : Bamgalore

Experience : Freshers/Entry Level

Salary : Best in Industry

Qualification : BE/B.Tech/BCA/BSC/MCA or Any Related

Job Description :

  • Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Degree in IT, Computer Science or relevant field

Skills and Qualifications

  • responding to technical support calls from end users of computers and software applications
  • setting up and installing new computers, networks and software
  • setting up user accounts and profiles on the network
  • installing updates, known as patches, to software applications
  • installing and configuring operating systems, anti-virus software and other applications
  • diagnosing and fixing network problems and hardware or software faults
  • maintaining inventories of hardware and software
  • managing backups of servers, in case of data loss
  • keeping a record of issues and faults along with solutions, for future reference.

How To Apply :

The interested and eligible graduates register for the same on the following application link.

Apply Link : Click Here

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