Servion Off Campus Drive 2021 | 0-1 year | Engineer Trainee | BE/ B.Tech | Bangalore

Servion Off Campus Drive 2021:

Servion Global Solutions is looking to hire the entry level/ fresher candidates for the role of Engineer Trainee across Chennai Location in India. The details about the Servion Off Campus Drive 2021 is described below.

Servion Off Campus Drive 2021
Servion Off Campus Drive 2021

About Servion Global Solutions:-

Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. … Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

Servion Off Campus Drive 2021:-

Job Title: Engineer Trainee

Job Type: Full time

Monster Aspire

Job Location: Bangalore

Salary: Best in Industry

Experience: Freshers

Job Description:

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Deliver remote service and support to customers
• Work in shifts
• Interact with customers to provide response to inquiries, concerns, and requests
• Gather customer’s information and determine the issue by technically evaluating and analyzing the symptoms
• Follow standard processes and procedures
• Identify and resolve engagement issues, independently to the extent possible, only escalating issues as appropriate.
• Accurately process and record call transactions using designated tracking software;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
• Prepare Knowledge base articles post issue resolution / Standard operating procedures for repeat activities
• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Strong Analytical skills

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Skills:

  • Good Knowledge in supporting and handling Avaya UC and CC products.
  • CMS ,IPO, AES Nortel, SBC, AVP, System manager, Voice Mail ,Audio codes, Avaya CM, AEP.
  • Able to solve problems with general guidance
  • Should be ready to take ownership
  • Candidate should have experience in handling daily O&M activities like remote monitoring, health checks, backups 

How To Apply:

Interested and eligible candidates can apply to the posts of Engineer Trainee through online mode. Desirous candidates may apply ASAP.

Servion Off Campus Drive 2021 Apply LinkClick Here

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