Sopra Steria Careers 2024 : Sopra Steria recruitment drive for freshers of any Stream for the position of Junior Service Desk Engineer, The interested and eligible graduates find the details and job description below.
Job Description:
Job Title: Junior Service Desk Engineer
Job Location: Noida
Salary: 4 LPA+
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Experience: Freshers /0-1 Years
Eligibility Criteria:
Degrees: Any Graduate
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat. within the time specified by the agreed service levels.
Mandatory Skills:
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
How To Apply:
The interested and eligible graduates register for the same on the following link.
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