Telstra Recruitment Drive 2024 – Hiring Any Graduate For Technical Support Role

Are you a recent graduate with a passion for technology and a knack for problem-solving? Do you thrive in fast-paced environments and enjoy helping others? If so, then Telstra’s 2024 Recruitment Drive for Technical Support Roles might be the perfect opportunity for you!

About Telstra Jobs Openings 2024

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Job Title – Technical Support

Job Location : Bangalore/Pune

Experience : 0-2 Years

Salary : Best in Industry

Qualification – Any Graduate

Job Description :

You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.

What You’ll Do

  • This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
  • Working across all aspects of the customer support experience.
  • Detect and prevent incidents before they occur.
  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry.
  • Identify and implement opportunities to improve process, efficiencies, and customer experience.
  • Provide input into learning and development for our entire ecosystem.
  • Cross Skill into different technology hubs
  • 24×7 Shift Environment / On-Call support / Australia Business hours

About You

Qualification – Any graduate

Essential requirements:

  • 0 to 2 years working in IT industry.
  • Previous Customer Service experience
  • Strong understanding on Networking skills primarily Routing & Switching
  • Listen and observe to identify the cultural preferences and perceptions of others.
  • Identify and implement opportunities to improve process, efficiencies, and customer experience
  • Excellent communication skills and interest to learn Telstra products and services to provide an excellent customer experience
  • Incident Management Experience
  • International stakeholder experience
  • Written and Verbal communication skills and good English comprehension

High desirable:

  • Knowledge / exposure on Network Monitoring Tools
  • Assurance Team experience
  • Training or certification in Networking
  • Co-ordinate with service desk, customers, vendors and all other resolver groups to ensure timely resolution
  • Experience in Telecom service provider companies
  • Telephone skills / Previous contact centre background
  • Can start immediately (or less than 30 days)

How To Apply :

The interested and eligible graduate register for the same on the following application link.

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