Telstra Hiring BE/B.Tech Graduate As Trainee Consultant

Telstra India Hiring BE/B.Tech/MCA or related Graduate As Customer Service Consultant having 0-2 year experience.

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Job Title – Customer Service Consultant

Job Location : Bangalore

Experience : 0-2 Years

Salary : Best in Industry

Job Description :

Key Responsibilities

  • This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
  • Working across all aspects of the customer support experience.
  • Detect and prevent incidents before they occur.
  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
  • Identify and implement opportunities to improve process, efficiencies, and customer experience.
  • Provide input into learning and development for our entire ecosystem.
  • Cross Skill into different technology hubs
  • 24×7 Shift Environment / On-Call support / Australia Business hours

Key Accountability Metrics

  • Volume Reduction
  • First in Fix
  • Cycle Time

Key Decision Rights

  • Recall approval
  • Escalation Management

Qualification – B.E / B. Tech or equivalent

Essential

  • 0 to 2 years working in IT industry.
  • CCNA or equivalent
  • Knowledge on firewalls
  • Strong understanding on Routing & Switching
  • Incident Management Experience
  • Previous Customer Service experience
  • Written and Verbal communication skills and good English comprehension
  • Good knowledge in Windows and Office 365

High desirable

  • Knowledge / exposure on Network Monitoring Tools
  • Data and IP experience
  • Assurance Team experience
  • Automation/Scripting knowledge
  • Knowledge on cloud platforms AWS / AZURE
  • Telephone skills / Previous contact center background

How To Apply :

The interested and eligible graduate register for the same on the following application link.

Apply Link : Click Here

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