Volvo Group Off Campus recruitment – Hiring Application/ Software Engineer, freshers or having 0-2 Year Computer Science, IT graduates across India check details and apply link.
About : The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
Volvo Group Hiring Description:
Job Title : Application Support Engineer
Job Location : Bangalore
Experience : Freshers/0-2 Years
Job Description :
We are now looking for a Application Support within Quality and Support Function, selected candidate will be part of Support function based out of Bengaluru, India supporting all our Global solution deliveries.
- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Register and diagnose every call/mail in case management tool by following predefined policies and procedures
- Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
- Bachelor’s degree in computer science or related field
- Excellent spoken and written skill in English
- 0-2 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts – 24×7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
Volvo Careers Apply Link: Click Here