Wipro Recruitment 2024 – Hiring Service Desk Analyst

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Wipro Recruitment 2024 opens doors for tech-savvy individuals like you to become frontline heroes in our global IT ecosystem. As a Service Desk Analyst, you’ll be the first line of defense, tackling technical issues with a smile and a sharp mind. Every day brings a new puzzle to solve, a chance to learn, and a platform to empower client success.

About Wipro Recruitment 2024 Overview:-

Job Title: Service Desk Analyst

Job Location: Pune

Job Type: Full Time

Salary: As Per Industry Standard

Qualification : Any Graduate

Job Description :

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives.

Responsibility:

  1. Be responsible for primary user support and customer service
    1. Respond to queries from all calls, portal, emails, chats fromthe client
    2. Become familiar with each client and their respectiveapplications/ processes
    3. Learn fundamental operations of commonly-used software, hardwareand other equipment
    4. Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
    5. Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
    6. Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
  1. Regular MIS & resolution log management on queriesraised
    1. Record events and problems and their resolution in logs
    2. Follow-up and update customer status and information
    3. Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
    4. Identify and suggest improvements on processes, procedures etc.

How to Apply

Interested and Eligible candidates can apply to Wipro Careers following apply link.

Wipro Registration Link: Click Here

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