Wipro Recruitment 2024 opens doors for tech-savvy individuals like you to become frontline heroes in our global IT ecosystem. As a Service Desk Analyst, you’ll be the first line of defense, tackling technical issues with a smile and a sharp mind. Every day brings a new puzzle to solve, a chance to learn, and a platform to empower client success.
About Wipro Recruitment 2024 Overview:-
Job Title: Service Desk Analyst
Job Location: Bangalore
Job Type: Full Time
Salary: As Per Industry Standard
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Qualification : BE/B.Tech/BSC/BCA/MCA or Related
Job Description :
- Good experience in Unified Communication and/ or MS Teams Collaboration Engineering role or similar.
- Expertise in the AudioCodes product portfolio, including VoIP networking, Session Border Controllers, and IP Phones.
- In-depth experience with the Microsoft Teams Phone Systems platform, including both Operator Connect and Direct Routing.
- Advanced understanding of Network Infrastructure as pertains to Unified Communications, with proficiency in network protocols (TCP/IP, HTTP, SSL, SIP, RTP/RTCP) and experience with firewall and NAT configurations.
- Proven experience designing, installing, and maintaining UC platforms and Telecommunications systems.
- Certification in Microsoft Teams/Audiocodes and any PBX systems is a plus.
- Experience managing and troubleshooting a UC environment using monitoring toolsets.
- Exceptional problem-solving abilities, with the capacity to consider and act upon multiple potential solutions swiftly and effectively.
How to Apply
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