Zensar Off Campus Drive 2023 | Service Desk Engineer | 0-3 Years | Across India

Zensar inviting application from freshers well 0-3 years Graduates of for the role of Service Desk Engineer across multiple locations in India. Desirable candidates may apply for this entry level Zensar Off Campus Drive 2023.

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Zensar Off Campus Drive 2023 Overview:-

Job Title: Service Desk Engineer

Job Location: Hyderabad

Experience: Freshers/0-3 Years

Salary: As Per Industry Standard

Selection Process:

Job Description :

We are hiring a talented Service Desk Agent professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/non-voice support
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

Must Have’s:

  • Preferred min. 1 years of experience in Service Industry
  • ITIL v3/v4 Foundation certified
  • General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
  • Proficient in handling customer queries across the globe (primarily United States
  • Exceptional written, verbal communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to keyboard to capture important details on a call for documentation
  • Willing to work in 24/7 environment
  • Knowledge in Service Desk tools like Service Now
  • Knowledge and understanding of basic hardware, software and networking.

How To Apply Zensar Off Campus :

The interested and eligible graduates can apply through online mode ASAP.

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