NICE Hiring Entry-Level Associate Support Engineer (0-2 Years)

NICE, Pune is looking to hire entry level Associate Support Engineer, freshers or graduate having 0-2 years experience in similar role can apply for the hiring.

NICE Careers Drive Overview 2025:

Job Title: Associate Software Engineer

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Job Location: Pune

Salary: As Per Industry Standard

Experience: Freshers/0-2 Years

Qualification : BE/B.Tech/BSC/BCA/MCA or Any

Job Description:

The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Quality/Performance Management and WFM software solutions.

How will you make an impact?

  • Diagnose and resolve issues related to Nice’s Product cloud applications.
  • Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability.
  • Provide timely and accurate technical assistance through a ticketing system.
  • Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times.
  • Maintain quality and on-going internal and external communication throughout your analysis.
  • Prioritize daily tasks and manage critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps
  • Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
  • Assist customer support (Tier 2 teams) with troubleshooting product issues/questions.

Have you got what it takes?

  • Should have 0-2 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
  • Working knowledge of administrating UNIX, Linux or Windows servers.
  • Should have working knowledge of DB, MongoDB/MSSQL.
  • Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
  • Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
  • Good to know platform tools such as Postman to replicate, test, and debug API requests.
  • Experience of supporting Web based applications
  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
  • At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
  • At least basic knowledge on Wireshark, Microsoft Office
  • Telephony background would be an extra perk to have.
  • Good IT skills in troubleshooting and ownership from begin to end.

How To Apply :

The interested and eligible candidates can register on the following NICE Careers Registration link.

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