NICE, Pune is looking to hire entry level Associate Support Engineer, freshers or graduate having 0-2 years experience in similar role can apply for the hiring.
NICE Careers Drive Overview 2025:
Job Title: Associate Software Engineer
Job Location: Pune
Salary: As Per Industry Standard
Experience: Freshers/0-2 Years
Qualification : BE/B.Tech/BSC/BCA/MCA or Any
Job Description:
The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Quality/Performance Management and WFM software solutions.
How will you make an impact?
- Diagnose and resolve issues related to Nice’s Product cloud applications.
- Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability.
- Provide timely and accurate technical assistance through a ticketing system.
- Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times.
- Maintain quality and on-going internal and external communication throughout your analysis.
- Prioritize daily tasks and manage critical issues and situations.
- Contribute to the Knowledge Base, document troubleshooting and problem resolution steps
- Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
- Assist customer support (Tier 2 teams) with troubleshooting product issues/questions.
Have you got what it takes?
- Should have 0-2 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
- Working knowledge of administrating UNIX, Linux or Windows servers.
- Should have working knowledge of DB, MongoDB/MSSQL.
- Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
- Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
- Good to know platform tools such as Postman to replicate, test, and debug API requests.
- Experience of supporting Web based applications
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
- At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
- At least basic knowledge on Wireshark, Microsoft Office
- Telephony background would be an extra perk to have.
- Good IT skills in troubleshooting and ownership from begin to end.
How To Apply :
The interested and eligible candidates can register on the following NICE Careers Registration link.
Join Our Whatsapp Group: Click Here
NICE Apply Link: Click Here