Oracle Recruitment 2024 : Hiring Cloud Support Engineer

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Oracle hiring entry level graduates in India for the position of Cloud Support Analyst in Hyderabad and Bangalore Office locations, interested Grads can find more eligibility Criteria and apply link in description.

Oracle India Careers Opening:-

Job Title: Cloud Support Engineer

Job Location: Pan India

Salary: Best in Industry

Experience: Freshers /0-2 Years

Eligibility Criteria: BE/B.Tech/BSC/MCA/M.Tech or Any Graduate

Job Description:

If you are a motivated individual with a strong technical background, excellent communication skills, and a passion for customer satisfaction, we invite you to apply for the position of Cloud Support Engineer. Join our team and be a key player in providing exceptional support to our cloud service users.

Responsibilities

Responsibilities:

  1. Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
  2. Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
  3. Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
  4. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
  5. Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
  6. Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
  7. Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
  8. Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

Qualifications:

We are seeking someone with 0-2 years of experience possessing the following qualifications:

  1. Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
  2. Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
  3. Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.

How To Apply:

The interested and eligible candidates can apply to the Oracle through online mode.

Oracle Apply LinkClick Here

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