PhonePe Careers 2024 : Hiring Helpdesk Associate Manager | Any Graduate | 0-2 Years

PhonePe Careers 2024 : PhonePe, India’s leading digital payments platform, is looking for passionate graduates and individuals with up to 2 years of experience to join our dynamic team as Merchant Onboarding & Helpdesk Associate Managers. This is your chance to be at the forefront of the FinTech revolution, playing a pivotal role in expanding PhonePe’s merchant network and ensuring seamless customer support. As an Associate Manager, you’ll wear multiple hats, guiding merchants through the onboarding process, providing exceptional customer service, and driving process improvements

PhonePe Careers Opening Overview 2024

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Position : Merchant Onboarding & Helpdesk Associate Manager

Work Location : Bangalore

Salary : High in Industry

Experience : Freshers to 2 Years

Qualification : Any Graduate

Batch : 2023/2022/2021 or Any

Job Description :

About the role:  

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should :

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory 
  • 0 – 2 years of work experience in a customer facing role
  • Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

  • Your lunch is on us!
  • 5 day working week (2 rotational week off)

How To Apply:

The interested and eligible graduates register for the same position on following PhonePe careers portal link.

Apply Link: Click Here

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