Tata Communications Recruitment – Tata Communications, a leading global digital infrastructure provider, is seeking passionate and skilled individuals to join its dynamic team as Junior Customer Service Executives.
This is an exceptional opportunity for recent graduates with a Bachelor of Science (B.Sc.) or Bachelor of Engineering/Technology (B.E./B.Tech) degree and up to three years of relevant experience to embark on a rewarding career in the ever-evolving telecommunications industry.
Tata Communications Hiring Overview:-
Job Title : Jr Custom Service Executive – Program Management
Eligibility : BE/B.Tech, BSC
Experience Required : Freshers /0-3 Years
Work Location: Chennai
IBM Off Campus Drive 2024 Registration Open Apply Here
Job Description:
Knowledge and Experience
- Project Planning & Management– Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations.
- Communication – Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management. Follow PMI PMP 9 knowledge areas and execute within project plan: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, and Procurement Management.
- Customer Relations – Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state.
- Technical Knowledge – Has high level knowledge of networking technology to include hardware, software, network management tools, and protocols across LAN, WAN, IP Telephony / Voice, Firewall and Network Management platforms to enable effective communications, problem identification, and manage resolution of issues.
Mandatory Skills
- Fluent English – Excellent written and spoken.
- Industry Tools: MS-SharePoint, Microsoft Office Suite MS Office (Excel, Word, Project, Project Professional, Access, Visio)
- Multi-tasking
- Working independently with minimal supervision in a non-structured environment.
- Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal.
- Project management principles and able to learn and apply new knowledge and project management expertise to the needs of the business.
- Skill and proficiency in many project management and data network engineering functions and the ability to integrate across disciplines
- Knowledge of communication technologies and networking technologies
- Flexible, analytical, stress resistant and a team player
- Able to work in an autonomous fashion.
- Demonstrated exceptional performance (demonstrated results above expectations).
- Work in 24×7 / Various time zones as per customer requirement
- Working with telecommunications carriers.
Certifications
- Bachelors of Science/BE/BTech with relevant exp will also be considered.
- Information Technology Infrastructure Library (ITIL) certification/ITIL Foundation is required.
How to Apply?
Eligible and interested candidates may apply through online mode on following application link
Join Our Whatsapp Group: Click Here
Apply Link-Click here