Amazon | Hiring Digital & Device Alexa Support Associate | Fresher, 12+ , Any Graduate

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Amazon Hiring digital and device alexa support associate . Any 10+2 , graduate, post graduate elible for apply. Read the details and apply link below.

Company Name : Amazon India

Company Website : https://amazon.in

Job Description :

An Amazon Digital & Device Alexa Support Associate is a critical part of our mission to delivertimely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Focus

Knowledge & Skills Required

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude

  • Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
  • Basic awareness about Amazon’s Devices and Digital Services (Subscriptions)
  • Awareness of latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

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  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Problem Solving Skills

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications Required

BASIC QUALIFICATIONS

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

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How To Apply : Click on The Following link and Register on amazon job portal and Apply for drive.

Apply Link : Click Here To Apply Amazon D2AS

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