Amdocs Recruitment : Amdocs hiring graduate freshers across India for the position of Technical Engineer Trainee.
The detailed information about Amdocs Careers opening as follows.
Amdocs Careers Pune Overview 2023
Job Title : Technical & Business Operations Agent
Job Location : Pune
Salary : As Per Industry Standard
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Experience : Freshers
Qualification : BE/B.Tech/BCA/BSC/MCA or Related
Batch : Any
Job Description :
Serve as first point of contact for incidents and service requests from end-users
What will your job look like?
- You will serve as first point of contact for incidents and service requests from end-users.
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
All you need is…
- Recent graduates; experience is an added value
- Experience with ticket-handling system is an advantage
- Documentation skills, excellent verbal and written communication skills
- Experience in using MS Office and end-user applications
Why you will love this job:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
How To Apply:
The interested and eligible graduates register fod position on following Amdocs careers portal link.
Apply Link: Click Here