PowerSchool Group Off Campus Drive 2021 | Freshers | Associate Technical Support Engineer | BE/ B.Tech | Bangalore

PowerSchool Group Off Campus Drive 2021: PowerSchool Group is hiring graduates for the role of Associate Technical Support Engineer. Detailed job description is available below.

About PowerSchool Group:-

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers.

PowerSchool Group Off Campus Drive 2021:-

Job Title: Associate Technical Support Engineer

Job Location: Bangalore

Salary: Best in Industry

Experience: 0-3 years

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Eligibility Criteria:-

  • B.E/B.Tech [CSE/ECE/IS/IT], Bsc (computer),BCA, MCA from 2017-2021 batch
  • 2021 batch can apply only those who are willing to join immediately
  • 0-3 Years Experience
  • Excellent verbal & written communication skills
  • Willing to work in Shifts and in 24X7 work environment

Job Description:

  • Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Provide timely, professional, and accurate responses to clients who submit a question via the help menu, phone or email
  • Enter all correspondence and necessary information related to a case into the case management system (currently Salesforce.com)
  • Troubleshoot individually and with team members to resolve a case within 24 hours of case submission
  • On-board new clients so that they can start using the Hobsons solutions successfully
  • Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved.
  • Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved
  • Inform the account management team on critical member issues that result in a high priority case that is working to get resolved
  • Contribute to research and growth of the Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions
    Manage case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received
  • Provide feedback to Product Management and Product Engineering departments on common issues and questions from members as well as enhancements and recommendations for product improvements
  • Enhance personal and professional growth by participating in training sessions for Support team

Interview Process:

  • GD
  • UCAT
  • English writing test
  • Tech interview
  • Manager/Onsite round

PowerSchool Group Off Campus Drive 2021 Apply Link: Click Here

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